Archive for April, 2013

News Flash: Your Emails Are Offending Everybody

April 22, 2013

We motivational speakers are continually writing, researching and building our brand. This blog from Fast Company is useful advice for everyone…

We miscommunicate plenty when we’re talking face to face. And on the faceless Internet, it only gets worse. Here are 3 guidelines to help you out.                                                                                                angry man  

If you’ve ever found yourself pacing around your room trying to decide whether to end a text message or email with an exclamation point or a period (or maybe no punctuation–edgy!), then you are intimately familiar with the scarcity of signaling in virtual communications.

We feel even more clueless about communication online than in person because of the paucity of contextual information available. Take work, for example: If you are having an all-hands meeting, hiearchy will be represented by the way people order themselves (CEO in the center, interns on the roof). These signals are not available during a conference call–which is probably why you hardly ever hear the folks lurking via phone pop in with a question.

So we need to supply some kind of signal. Here’s how:

1. Speak the same language: Even if you are all culturally identical (most firms replicate themselves, after all) , there will still be a modicum of diversity in your language patterns.  

HBR writer Keith Ferrazzi says that being down with your Myers-Briggs types can help us learn each other’s languages. Another option is to try to meet people in person and just listen to them, and use that context later in written missives.

2. Give ’em more signs: “Nothing is ever obvious,” Heidi Grant Halvorson wrote for Fast Company, “unless you made it obvious.” To that end, spell things out: Instead of leaning on generalities like “circle back to me,” actually provide precise instructions of the next step.

 3. Respond quickly: Even if only to say that you’ll reply later, shoot a note over now. Ferrazzi says that since we have little clues for context–aside from that time stamp–waiting a long time to reply can make people feel like you don’t value your relationship with them, which sucks. So be prompt.

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Are You Headed For Prison?

April 18, 2013

                      cell                

The Boston Marathon bombings have shaken
each of us to our core and left us wondering where it will all end….
Once again fear is at the forefront of the news.
 
As a motivational speaker for business groups at meetings and conferences, I talk alot about being fearless – taking risks to succeed at work and be happy in life. Fear can make us a prisoner of our imagination.
 
Terrorists are yellow-bellied cowards filled with hate and fear of anyone not like them. Chances are you don’t know one.
 
North Korea’s leader Kim Jong Un is trying to prove himself using provocative nuclear and missile actions. Odds are you’ll never meet him.

Know-It-All Dictator Boss
doesn’t leave room for disagreements out of a sense of personal insecurity, arrogance, or both. The loyalty of the few cronies he or she has is built on fear, and so it isn’t authentic friendship. You may be familiar with this one.
 
I believe people’s insecurities show up as aggression, shyness, controversy, aloofness, arrogance, bullying, incessant chatter, rudeness, and otherwise unwanted traits.

At the essence of this defense mechanism behavior is the fear of not being good enough. The common result? Isolation, emotional instability, unhappiness.

The first step to solving a problem is to admit it exists. Do you see any of these traits in anyone you know? Errr, yes….especially if you take a look in the mirror.

Don’t let fear build walls around your ability to live, laugh, love and be happy.

Love like you’ve never been hurt, dance like there’s nobody watching, yada yada yada…

Why Professional Admins Are Like This Cat

April 2, 2013

April 21 – 27th is Administrative Professionals  Week. cat  

Employers everywhere will take their office administrators to lunch and/or give them a gift to make them feel happy about their work and appreciated for what they do.  Admins are usually women and they’re usually at the bottom of the proverbial pecking order in the corporate world.
 
As a Houston based motivational speaker  that travels across the country, I’ve given many inspirational speeches at appreciation events to thousands of professional administrators and they all share a common thread: they are very organized.
 
They can find a needle in a haystack ‘coz they filed it. They know where everything is and when stuff is supposed to happen. They often have multiple bosses which means multiple headaches.
 
Every single manager I’ve met describes admins as “the backbone of the business”.
 
It takes courage to be all things to all people the way admins have to perform on a daily basis. Kinda sorta like mothers. Perhaps that’s why admins are usually women?

It takes backbone to be disciplined, efficient and organized.

A-a-a-n-d …..sitting on a huge horse is not for fraidy cats. 

Fearless.
Courageous.
Meeeow!