Archive for September, 2015

Why the Pope rocks at business & how you can too

September 29, 2015

Pope Francis touching child in America (220x124)Regardless of your religious beliefs, social economic position, field of business, political views or your personal whereabouts last week, you heard about Pope Francis’s historical visit to America. Also regardless of all the above, you have to admit he crushed it. He knocked it out of the park. He rocked.

Why?

Because he connected with the masses. Not just the high brows. Not just the politically correct, the famous, the leaders. He genuinely cares about all people everywhere and it showed. His humility is so endearing yet so powerful, he influenced millions of non-Catholics in a very short time (are you listening Donald Trump?) His message was about inclusion, unity and compassion. Simple. Effective.

Why should you care?

When you express genuine concern about your team members, co-workers, customers and people in general, you can impact their lives in ways you never dreamed of. A few words of praise or appreciation can instill confidence,  attract more customers, boost teamwork and improve performance in the workplace and can seriously be life-changing for someone needing support and encouragement during tough times. As a motivational speaker I constantly hear about people joining companies but leaving bosses because they don’t feel valued.

Smart business is about connecting with people and building great relationships. The Pope totally gets that. Do you?

Reach out and touch someone. You never know where it could lead.

Hark, can you hear the angels sing? No, wait. It’s the sweet sound of success.

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You had me at hello. Now what?

September 16, 2015

Tom Cruise as Jerry Maguire movie posterTom Cruise would totally have me at hello too. The only difference is I’d be a goo-goo-eyed bumbling mess unlike Renee Zellweger in the movie Jerry Maguire who ends up marrying him.

Oh well……. I’m too tall for him anyway.

So you’ve just landed a new customer/job. You’ve said your first hello and hopefully made a good impression. What’s next? How do you ensure your success? The answer is in a back-to-basics point I make in all my motivational speeches: you build great relationships. You connect with people on a personal level. You treat co-workers, customers and peers like you yourself want to be treated – with courtesy, kindness and respect.

Several months ago I was the keynote speaker at a customer service conference for a sizable electric company in Dallas where the staff turnover rate was almost zero. Everyone was so happy to work for this organization I wondered what was in the water! (just sayin’) I asked several employees why they still loved working there after 28 years and they all said the same thing: they were treated like family by the top management and all the way  down. They felt valued and appreciated. 

Sometimes we all need a reminder that it’s the simple human needs that have a HUGE impact on the success of an organization, an individual or a project.

Alrighty then. Now………………..show me the money!

How the ‘L’ Word can Supercharge your Success

September 10, 2015

As a professional motivational speaker at corporate and association meetings, I hear a lot about challenges between the generations in the workforce today. From the Millennials who think they rule technology to the Boomers who think they’ve been there done that, each generation seems to have a “know-it-all” attitude, resulting in poor communications, tense work environment, lack of cohesive teamwork and decreased productivity.

Super stressful. SO not fun.

Recently I spoke to a group of franchisees for a national chain of dance studios and their conference theme was “Back to Basics”. It was about using a more human aspect in marketing, managing and working together to attract more customers, boost teamwork and thrive as a small business owner. We talked about building great relationships as a way to personalize business and maximize employee potential. Gershwin photo at piano Since my background consists of many years in the entertainment industry, I made an example of what Lady Gaga, Fred Astaire and George Gershwin have in common as successful entertainers………

Likability.

Even with her super star status Lady Gaga still personally connects with fans, Fred Astaire always had a smile on his face, George GershLady Gaga in white costume CROPPED (173x260)win was humble about his talents as a pianist/composer.

When people like you they’re willing to help, do business with you, hire you, follow  you, be influenced by you, recommend you, buy your stuff, listen to your opinion, learn from you, bring you purple M & M’s.

In today’s marketplace we all have to learn new ways of working to stay ahead of the competition whether you’re 24 or 64 but, it takes humility to be teachable and it’s easier to play the “know-it-all” game. The problem is – no one likes a Know-It-All.

Get with the program and get back to basics.

Be the ‘L’ word.