Posts Tagged ‘Dallas’

You had me at hello. Now what?

September 16, 2015

Tom Cruise as Jerry Maguire movie posterTom Cruise would totally have me at hello too. The only difference is I’d be a goo-goo-eyed bumbling mess unlike Renee Zellweger in the movie Jerry Maguire who ends up marrying him.

Oh well……. I’m too tall for him anyway.

So you’ve just landed a new customer/job. You’ve said your first hello and hopefully made a good impression. What’s next? How do you ensure your success? The answer is in a back-to-basics point I make in all my motivational speeches: you build great relationships. You connect with people on a personal level. You treat co-workers, customers and peers like you yourself want to be treated – with courtesy, kindness and respect.

Several months ago I was the keynote speaker at a customer service conference for a sizable electric company in Dallas where the staff turnover rate was almost zero. Everyone was so happy to work for this organization I wondered what was in the water! (just sayin’) I asked several employees why they still loved working there after 28 years and they all said the same thing: they were treated like family by the top management and all the way  down. They felt valued and appreciated. 

Sometimes we all need a reminder that it’s the simple human needs that have a HUGE impact on the success of an organization, an individual or a project.

Alrighty then. Now………………..show me the money!

Advertisements

Trick or Treat?

October 30, 2012

  group
Halloween week seems to be all about kids, candy and costumes. Tradition says if you show up on the doorstep in costume you get candy. If you don’t bother to dress up then expect to do a trick and hope to get candy.

The majority take time to don a costume. After all that’s half the fun, right?

Pictures here were taken last Saturday night at an annual Beautiful Witches Ball hosted by a  fellow speaker Kathy Davis who goes all out to decorate her home to the enth degree and beyond for this event. She gives it 110%. And the result? People wore costumes that looked like they took a year to make and came from as far as Dallas to attend (we were in Houston).

Notcha average Walgreens event.                                                   

In my presentations on extraordinary work performance I talk about giving work 110% of your energy, focus and talent to keep the job/get the customer in today’s tough economy. With unemployment at an all time high and more companies competing for the same customer, competition is also at an all time high. Employees need to do more than just what is asked of them. Businesses need to exceed customer expectations in service and value.

Failure to do so is tricking your company/client.

Success is about treating your company/client with 110% of you.

Boo.