Posts Tagged ‘relationships’

Keys to Employee Engagement

February 23, 2016

In my recent research as a motivational speaker preparing for an upcoming conference, I came across an astounding fact:  52% of US employees are not engaged at work. (Gallup poll January 2016)

That’s a whole lot of unhappy people, let alone an enormous loss of productivity.

Distracted employee

Gallup categorizes workers as “engaged” based on their ratings of key workplace elements that predict important organizational performance outcomes, such as having an opportunity to do what they do best each day, having someone at work who encourages their development and believing their opinions count at work.

Traveling across the country speaking to corporations and associations, I’ve heard a lot of whining in the workplace about one thing in particular: bosses. Bosses that don’t listen, bosses that manage with rigid rules, bosses that play favorites and bosses that take all the credit. What I’ve found is that people join companies but they leave bosses.

Cartoon happy peopleIn my speeches on super-charging productivity, I emphasize the power of nice. Having the right attitude of being humble, likable and teachable wins fans and influences people – even bosses. Business is all about building great relationships. Nurture team relationships by being the ‘go to’ guy who is always ready to help, offer constructive suggestions to your manager in a non-threatening way, volunteer to work on a project, be innovative about learning new things and share with team members.

Nice gets noticed in a good way. Whining – not so much.

If you’re a boss reading this, here’s your essential takeaway: never underestimate the value of appreciation. Praise and encourage employees for their efforts regardless of Book by Marcus Buckingham (153x230)success rate. Management expert/author/speaker Marcus Buckingham conducted a survey of the top Fortune 500 companies in the USA and said the #1 reason people leave companies is because they feel unappreciated. I spoke to a company in Dallas that had 500 employees with almost zero staff turnover in the past twenty years. The reason? Each employee said they felt like part of a family with a common purpose because they were treated with courtesy and respect from the CEO on down. Great relationships.

Being engaged at work means staying focused. Staying focused requires liking what you’re doing. If you’re not doing what you like, ask. Ask your boss to work on projects that utilize your best skills. Most managers will take advantage of a win-win situation whereby the employee experiences more job fulfillment and the company gains with improved productivity.

Employee engagement: it all starts with YOU!

You had me at hello. Now what?

September 16, 2015

Tom Cruise as Jerry Maguire movie posterTom Cruise would totally have me at hello too. The only difference is I’d be a goo-goo-eyed bumbling mess unlike Renee Zellweger in the movie Jerry Maguire who ends up marrying him.

Oh well……. I’m too tall for him anyway.

So you’ve just landed a new customer/job. You’ve said your first hello and hopefully made a good impression. What’s next? How do you ensure your success? The answer is in a back-to-basics point I make in all my motivational speeches: you build great relationships. You connect with people on a personal level. You treat co-workers, customers and peers like you yourself want to be treated – with courtesy, kindness and respect.

Several months ago I was the keynote speaker at a customer service conference for a sizable electric company in Dallas where the staff turnover rate was almost zero. Everyone was so happy to work for this organization I wondered what was in the water! (just sayin’) I asked several employees why they still loved working there after 28 years and they all said the same thing: they were treated like family by the top management and all the way  down. They felt valued and appreciated. 

Sometimes we all need a reminder that it’s the simple human needs that have a HUGE impact on the success of an organization, an individual or a project.

Alrighty then. Now………………..show me the money!

Want More Happiness? Try This.

August 22, 2013
 

happyness
        Jaden & Will Smith:     
     “Pursuit of Happyness”

Two funerals and a birthday in one week and I’m questioning life.

 Every August 20th I take an introspective look at what’s happened in the past year and ask myself:      Am I happy? 

 The answer is yes – most of the time (computer problems can kinda lead to a hissy fit) 

What about you? 

In doing research for a motivational speech, I read that one of the top 5 regrets of the dying is not spending enough time with friends and family. Studies show that time spent with friends & family makes a big difference in how happy we feel in general – even for introverts.

Harvard happiness expert Daniel Gilbert explains:
“We are happy when we have family, we are happy when we have friends and almost all the other things we think make us happy are actually just ways of getting more family and friends.”

A 72 year study of 268 men discovered that men who were thriving at age 65 had been close to a brother or sister when younger. It concluded that “the only things that really matters in life are your relationships to other people.”

 In other research it was found that relationships and how we help others were important factors in living long, happy lives. People that helped friends & neighbors tended to live to a ripe old age. 

lion
Furry friend
Leo the Lion
 
As I sit in contemplation on my birthday Number ??? I realize the reason I’m happy most of the time is because I’m blessed with wonderful people around me. Even though my real family is 12,000 miles away Down Under, the friends I’ve made here in Houston ARE my family. 

Color me happy and grateful.

STUPID OR FEARLESS?

June 12, 2013
man diving
Would you dive off these rocks like this? (sober?) 
Me neither.Taking risks is essential to make progress and succeed in anything – from business to relationships, sports to entertainment. As a motivational speaker that focuses on being fearless, I’ve had to walk my talk many times. In fact I’m still struttin’ my stuff 
with wobbly knees sometimes…

It takes courage to learn something new and risk looking like a fool.It takes courage to confront someone you have issues with and risk losing their friendship.

It takes courage to take on a leadership role and risk being criticized.

Stupid is not trying.